IT Support Services
The Problem
Many businesses pay too much for IT support they rarely use, or too little and find themselves without help when they need it most.
Our Solution
Flexible IT support options — managed monthly support, ad-hoc pay-as-you-go, and telephone services — tailored to your exact requirements.
Managed IT Support
A monthly managed IT support plan giving you proactive monitoring, priority response, and a dedicated IT partner.
Ad-hoc IT Support
Pay-as-you-go IT support for businesses that need help occasionally but are not ready for a monthly contract.
FAQ
Frequently asked questions
What is the difference between managed and ad-hoc IT support?
Managed support is a monthly contract where GWBrix proactively monitors your systems, handles maintenance, and provides priority response. Ad-hoc support is pay-as-you-go — you call Grant when you need help and pay for that specific job. Both options are available.
Do you offer telephone IT support?
Yes — GWBrix provides telephone IT support for issues that can be talked through or diagnosed over the phone. This is often the fastest way to resolve straightforward problems without needing a remote session or site visit.
Can you support our whole team or just one person?
GWBrix supports businesses of all sizes — from sole traders to teams of 20 or more. The level of support is tailored to your specific needs and the number of users and devices in your business.
Do you sign long-term contracts for IT support?
No long-term tie-ins. Managed support plans run on a rolling monthly basis and can be cancelled with reasonable notice. Ad-hoc support has no contract at all — you only pay when you need help.
client reviews
What businesses say about GWBrix
Why GWBrix
Fast Response
Never in a queue — Grant responds directly every time you make contact.
Tailored Solutions
Every solution designed around your exact business needs.
Plain English
No jargon. Clear explanations and honest advice, always.
Truly Local
Chippenham-based. On-site across Wiltshire, remote support UK-wide.
Long-term Partner
A technology partner genuinely invested in your success.
No Hidden Fees
Honest, upfront pricing. You always know exactly what you will pay.